Adding or Removing Staff in Zendesk

Enter the following information into the PI&T Form:

1. Staff Name(s)
2. Staff Email(s)
3. Start or End Date(s)
4. State whether the Staff need to be Added or Removed
5. If Adding Staff:
   1. Staff Group(s)
      • Use the Group names listed in the Routing Doc
   2. Whether the Staff should received a Full or Light Agent License and/or what other Zendesk account the new Staff's account should be modeled after.